1. Eligibility overview
We accept return requests initiated within thirty calendar days of the delivery timestamp recorded by the carrier for unopened Floravion bottles still sealed in their original tamper-evident packaging. Because dietary supplements intended for human ingestion face heightened hygiene rules, many jurisdictions restrict resale of opened bottles. If local law grants broader rights, those rights prevail for qualifying consumers.
2. Condition requirements
Returned goods must arrive undamaged, free from odors indicating tampering, and with readable lot numbers matching our distribution records. Promotional inserts, shrink wrap, and outer cartons should accompany the shipment whenever feasible to speed inspection. We may photograph received parcels for dispute documentation.
3. Initiating a return
Email info@chelvareyx.world with subject "Return request," including order reference, reason code, and photos of the exterior packaging. We respond with a Return Merchandise Authorization number and either a prepaid label or address instructions. Returns without authorization numbers may experience processing delays.
4. Shipping responsibilities
When the return results from our fulfillment mistake or a verified defect, we provide prepaid labels and refund inbound shipping if you follow label instructions. For change-of-mind returns of sealed products, you may bear reasonable shipping costs unless state law specifies otherwise. Track shipments and retain receipts until we confirm receipt.
5. Inspection timeline
Warehouse inspection typically completes within five business days of arrival. Complex cases involving carrier damage may extend review while we file carrier claims. We notify you of approval or denial by email.
6. Refund mechanics
Approved refunds credit the original payment method whenever the processor supports reversal. Please allow up to ten business days for financial institutions to post funds. If the processor rejects reversal, we will coordinate alternative reimbursement requiring identity verification. Original outbound shipping fees remain non-refundable unless an error on our part made the shipment unnecessary.
7. Partial returns and bundles
When you purchased bundles combining Floravion with future promotional items not yet fulfilled, cancellations may adjust discounts proportionally. If partial refunds alter tax collection, we reconcile amounts per uploaded receipts.
8. Exchanges
We generally process exchanges by refunding the original SKU and inviting you to place a fresh order to maintain accurate inventory and compliance records. If a direct exchange is legally required in your state, we accommodate that workflow after validating stock.
9. Defective or damaged products
If capsules exhibit unusual odor, discoloration, or broken seals upon arrival, stop using the product and contact us immediately with batch numbers. We may instruct disposal consistent with environmental guidelines and expedite replacements without waiting for the return of contaminated units where safety regulators advise destruction.
10. Regulatory considerations
Dietary supplements fall under FDA and FTC oversight. We cooperate with lawful recalls and will notify affected purchasers using the contact information on file. This Return Policy does not limit remedies available under the Magnuson-Moss Warranty Act for any written express warranty that accompanies the product.
11. Fraud prevention
Repeated chargebacks or return abuse patterns may result in declined future orders. We share relevant fraud indicators with payment networks as allowed by their rules.
12. International shipments
This Policy targets domestic United States orders. International buyers must review customs regulations before attempting returns, as border agencies may restrict re-import of supplements. Contact us for case-by-case guidance.
13. Wholesale accounts
Distributors operating under separate commercial agreements follow the return schedules in those contracts. In conflicts, the contract controls unless consumer-protection statutes grant non-waivable rights to individual end users.
14. Restocking and testing fees
If returned goods fail inspection because of damage caused after delivery to you, we may assess restocking or testing fees permitted by consumer regulations. You receive an itemized statement before debiting any prepaid credit.
15. Gift purchases
Returns initiated by gift recipients require proof of purchase or coordination with the original buyer so refunds can route to the correct payment instrument. Gift-wrap fees are ordinarily non-refundable.
16. Carbon-neutral shipping offsets
Optional environmental surcharges, if presented at checkout, may be refunded proportionally when the entire order qualifies for a full refund.
17. Contact
Chelvareyx, 206 1st Ave, New York, NY 10009, United States. Email info@chelvareyx.world, phone +1 (212) 253-8686.